Get Cantaloupe

Policy

How shipping & delivery work

Last updated: June 7, 2026

Free delivery

On every subscription order. No minimums, no fees.

Service area

Select apartment buildings in ZIP 11238 (Prospect Heights, Brooklyn).

First delivery

You choose at checkout: wait for your building's delivery day, or get it today. Both free.

Drop-off

At your apartment door or your building's designated receiving area.

Estimated delivery time

At checkout you'll pick how your first order arrives. Both options are free, and every order after your first follows your block's weekly delivery day at the cadence you chose.

Wait for delivery day

Your first box arrives on your building's next weekly delivery day — every building on our route has one fixed day per week. Free.

Get it today

Order before 8pm and we'll hand-deliver your first box within about two hours. After 8pm, it arrives first thing the next morning. Free.

Need it even sooner? Text us at (516) 636-4552 and we'll do our best — we're a hyper-local Brooklyn team.

After your first delivery, subsequent deliveries arrive on your block's weekly day at the cadence you chose at checkout (every 1, 2, or 4 weeks). You can skip, pause, or change any upcoming delivery from your dashboard up until midnight the night before.

Where we deliver

Cantaloupe currently serves select apartment buildings in ZIP code 11238 (Prospect Heights, Brooklyn, NY). Every subscribing customer lives in a building that is on our delivery route. We grow neighborhood-by-neighborhood — if your building isn't supported yet, you'll see a waitlist option when you enter your address.

We do not currently ship nationwide or internationally. We're a hyper-local service by design — that's how we keep delivery free.

How a delivery works

  1. 1At checkout you'll pick how your first box arrives: wait for your building's weekly delivery day, or get it today via a free 2-hour hand-delivery. Every building on our route has one fixed delivery day per week.
  2. 2The evening before, we'll email you a summary of what's arriving so nothing is a surprise.
  3. 3Your items are dropped off at your door (or at your building's receiving area, if you've selected that). No signature required.
  4. 4You can skip, pause, or change any upcoming delivery until the cutoff (midnight the night before) from your dashboard.

Shipping cost

Delivery is free on every subscription order. There are no order minimums, no per-delivery fees, and no membership fees. The only charges at checkout are the product prices, NYC sales tax (8.875%), and standard payment processing fees.

If something goes wrong

Missing or damaged item? Email us at hello@getcantaloupe.com within 7 days of your delivery day. We'll issue a refund to your original payment method (5–10 business days) or ship a replacement on the next delivery — your choice.

Package went missing? Most drop-offs are inside secure apartment buildings, but if your order can't be found, we'll re-send it once at no cost. Repeated losses at the same address may require us to switch to the building's receiving area.

Traveling or moving? Skip any upcoming delivery from your dashboard. If you're moving out of our service area, cancel anytime — no fees, no questions.

Not sure if we deliver to your building?

Enter your address on any product page and we'll confirm your delivery day before you subscribe.

Questions? Reach us at hello@getcantaloupe.com or (516) 636-4552. Full subscription terms & conditions.